Privacy Policy

1. Data Controller

The data controller is: BaggageEase - Chendouh Rabah

2. Data Collected

We only collect necessary data:

• Identification data: last name, first name, email, phone
• Service-related data: reservations, schedules, drop-off location
• Logistical data: baggage type, quantity, options (pickup, delivery)
• Payment data: processed by secure providers (we do not store card numbers)

3. Purposes

Data is used for:

• Managing reservations
• Verifying user identity
• Baggage tracking
• Service improvement (anonymized statistics)
• Security and fraud prevention

4. Data Sharing

Data may be shared with:

• Our storage partners
• Transport providers (pickup/delivery)
• Insurance companies (if insurance option selected)
• Algerian authorities if required by law

No transfer outside Algeria is made without your consent.

5. User Rights (Law 18-07)

The user has the right to:

• Access their data
• Rectification
• Deletion
• Objection
• Processing limitation

To exercise these rights, contact: support@baggageease.com

6. Security

We implement:

• SSL encryption
• Secure access
• Local storage compliant with Algerian law

7. Data Retention

Data is retained for:

• 3 years after last account use
• 12 months for reservation data
• 1 month for videos or drop-off proofs (if applicable)

8. Cookies

The platform uses: technical cookies (mandatory), analytical cookies (optional).

Users can manage them via their browser.